Refund Policy

Limited No-Reason Return Exclusions

No-reason return eligibility does not cover customized products, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive goods. The exclusions do not apply in a way that removes remedies for defective, damaged, mis-shipped, or incomplete orders. To put the rule in context, this wording lets a reader understand the difference between preference and quality claims before placing an order.

Refund Review and Posting

A returned item is checked after arrival and the approval outcome is communicated promptly. An approved refund is sent to the original payment method within 5–10 business days. A bank or card issuer can require additional posting time. For consistent handling, this description is intended to distinguish who pays return shipping and when before placing an order.

Before Shipment and Where to Return

We can consider cancellation before dispatch while fulfillment is still reversible. Once dispatched, the return and exchange terms on this page control. For an understandable next step, this section allows customers to evaluate the authorized destination for returned merchandise when comparing available options.

Unless an authorization states otherwise, approved returns are directed to 4671 Clover Dr, Hillsdale, Michigan, 49242, United States. Please use the destination and label supplied with the return authorization. To make the timing and outcome explicit, this explanation helps customers assess the difference between preference and quality claims before placing an order.

Eligibility for Returns and Exchanges

scrubdaddy welcomes no-reason returns and exchanges requested within 30 days after delivery. Carrier-confirmed delivery is used to calculate the period. For a predictable customer experience, this presentation keeps attention on the authorized destination for returned merchandise before placing an order.

Before an item is sent back, contact support@scrubdaddystudo.shop or 512-577-0770. An approved request receives a prepaid label or another merchant-funded return arrangement. Customers are not charged return freight for approved no-reason, exchange, damage, defect, wrong-item, or missing-item cases. To support an informed purchase, this section allows customers to evaluate pre-shipment cancellation and post-shipment remedies at the point the information becomes relevant.

When practical, include the original packaging and every component supplied with the product. Handling needed to inspect the item does not remove the return right, although avoidable customer-caused damage can affect the resolution. For a direct reading of this policy, the rule is framed to clarify return eligibility and the authorization process when comparing available options.